Refund & Cancellation Policy

Effective date: August 27, 2026

1. Overview

This policy explains how billing and refunds work for CrawlFox. CrawlFox is pay-as-you-go: you buy credits in one-time packs through our checkout, processed by our third-party payment processor, Stripe. There is no subscription. By purchasing credits you agree to this policy together with our Terms of Service.

2. Free Tier

Every account includes 2,000 free credits each month, forever — no card required. The free allowance is granted fresh each month and does not carry over: unused free credits are replaced by the next month's 2,000 rather than added to. Credits you purchase are separate and do not expire. Because you can evaluate the full Service on the free tier before paying, purchased credits are generally non-refundable once bought (see Section 4).

3. Cancellation

CrawlFox is pay-as-you-go, so there is nothing to cancel: you buy credits once and are never charged again automatically. You can stop using the Service at any time, and you can ask us to close your account by emailing [email protected].

  • Credits you have already purchased remain on your account until used, and do not expire.
  • The free monthly allowance simply stops being granted once your account is closed.
  • A small number of legacy plans predating our move to pay-as-you-go still bill on a subscription; those can be cancelled from billing settings or by emailing support, and stay active until the end of the period already paid for.

4. Refunds

Because a free tier is available to fully evaluate the Service before paying, purchased credits are generally non-refundable, including unused credits. There is no automated or self-serve refund; refunds are handled case by case on request (see Section 7).

We will issue a refund where required by law, or at our discretion, in cases such as:

  • Duplicate or accidental charges.
  • A confirmed billing error on our side.
  • A failure of the Service that we are unable to remedy and that prevents you from using credits you have paid for.

5. Service Discontinuation

If CrawlFox discontinues a paid Service, we will refund the unused portion of any credits you have purchased.

6. Failed Calls and Credits

Failed API calls are never charged credits, and published credit costs never change based on features such as JavaScript rendering or premium proxies. Credits are not redeemable for cash and have no monetary value outside the Service.

7. How to Request a Refund

Email [email protected] from the address on your account, including your account email and the date of the charge. Approved refunds for payments made through Stripe are returned to your original payment method, typically within 5–10 business days; refunds for manually arranged payments are issued by the same method used to pay.

Contact

Billing and refund questions: [email protected]